Services & Support Overview

Complete System Support

Panther provides a complete range of support services from initial concept definition, to training, optimization, and ongoing product support. The multi-disciplinary Panther support team includes senior level technical experts in continuous process production, project management, computer systems, and software development. Panther support services will assure that any investment in Panther solutions delivers maximum value from day one.

Project Services

Project Services include project management, network engineering, software engineering, and installation support. Panther will deliver a timely and trouble free installation of even the most complex system based on years of focused industry experience.

Support Services

Support Services assure that the Panther solutions always operate at peak efficiency. Support options from Panther include: around the clock phone support, system audits, on-site services, and software upgrades.

Product Training

Panther offers product training tuned to match the specific needs of clients during each stage of product implementation. Three training programs are currently available: Core Team Training, Real-Time Training, and Optimization Training.

Core Team Training

Core Team Training is the cornerstone of Panther’s training curriculum. In parallel with product implementation, Panther works with clients to select and train a core group of users referred to as the Core Team. The Core Team then becomes a permanent on-site resource for the customer.

Core Team Training is offered on-site or at Panther Systems corporate training facility. Core Team Training curriculum is standardized based on years of experience delivering successful implementations.

Real-Time Training

Real-Time Training is performed on-site as a form of on-the-job training. The goal of Real-Time Training is to demonstrate the core functionality of the product and answer specific training or product questions. Real-Time training typically occurs at the same time as implementation; but can be offered any time to meet specific customer needs.

Optimization Training

Optimization Training involves analyzing process efficiency and creating a customized training program to maximize performance and return-on-investment. When requested, Optimization Training typically occurs 6-12 months after actual product implementation – not every customer will request or require optimization training.